At GE TRENDS, we value your satisfaction. Every product is carefully sourced from trusted international suppliers, and we want you to have a smooth experience from purchase to delivery.

Returns

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  You can request a return within 15 days of receiving your order.
  
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  To qualify, the item must be unused, undamaged, and in its original packaging.
  
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  Products that are customized, on clearance, or hygiene-related are not eligible for returns.
  
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  As we work with global suppliers, return shipping costs are the buyer’s responsibility, unless the product is defective or incorrect.
  

To start a return, email us at [your email address] with your order number, photos of the product, and reason for return. Our team will review your request and guide you through the next steps.

Refunds

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  Once your return is approved and confirmed by the supplier, we’ll process your refund to the original payment method within 5–10 business days.
  
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  Shipping charges and any customs fees are non-refundable.
  
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  If your product has not arrived within 45 days (due to international delays), you are eligible for a full refund.
  

Exchanges

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or a short video showing the issue. We’ll arrange a replacement or full refund at no extra cost.

Important Notes

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  All returns must be approved before shipping back. Unapproved returns may not be accepted.
  
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  Some minor differences in color or packaging may occur due to lighting or supplier variations — these are not considered defects.
  
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  Refunds will not be issued for delays caused by customs or local courier services after dispatch.